Requesting AOG services efficiently requires providing comprehensive information that allows logistics providers to quickly assess requirements, identify appropriate transportation methods, prepare accurate cost estimates, and begin processing shipments without delays for clarification. The quality and completeness of this initial information directly impacts how quickly parts can be delivered to resolve AOG situations.

Aircraft identification information forms the foundation of any AOG request and should include the complete aircraft registration number (tail number), aircraft type and model, current location including specific airport codes, and the airline or operator name. This information helps logistics providers understand what type of parts might be needed, identify potential customs or regulatory requirements, and determine the most appropriate transportation routes to the aircraft’s location.

Part specification details must be as complete and accurate as possible, including manufacturer part numbers, part names or descriptions, required quantities, and any alternative part numbers that might be acceptable. Airlines should also indicate whether used or overhauled parts are acceptable alternatives to new parts, as this can significantly expand sourcing options and reduce delivery times. Photos of damaged parts or installation locations can help verify that correct replacement parts are being sourced.

Delivery requirements specify exactly where parts should be delivered, including complete airport codes, terminal or cargo facility names, specific addresses for maintenance hangars, and contact information for personnel who will receive the parts. Airlines should indicate whether deliveries can be made to airport cargo facilities or must be delivered directly to aircraft or maintenance locations, as this affects transportation planning and costs.

Contact information should include multiple methods of reaching key personnel, including primary and backup phone numbers, email addresses, and mobile numbers for personnel who can make decisions and provide updates outside normal business hours. Time zone information helps logistics providers understand when different contacts will be available and plan communication accordingly.

Urgency indicators help logistics providers prioritize processing and select appropriate transportation methods. Airlines should clearly communicate how quickly parts are needed, whether aircraft are currently grounded or can continue limited operations, and any specific timing requirements such as maintenance windows or scheduled departure times that must be met.

Additional information that can expedite processing includes packaging requirements for fragile or sensitive parts, dangerous goods classifications if applicable, customs documentation requirements for international shipments, insurance requirements for high-value parts, and any special handling instructions that might affect transportation or delivery procedures.