Privacy policy

This privacy policy explains which personal data we process when you visit or use this website. Personal data is any information that can be linked to you as a person, such as your name, your email address or your device’s IP address.

You can use this website without telling us your name or anything else about yourself. Sections on specific features, such as contacting us, only concern you if you use that feature.

We have written this policy so that you can understand it without any legal background. It refers to two laws:

• The EU General Data Protection Regulation (GDPR) governs when personal data may be processed and what rights you have.
• The German Telecommunications and Digital Services Data Protection Act (TDDDG) governs when a website may store information on your device or read it from there, for example cookies.

Who is responsible for your data

The controller responsible for data processing on this website is:

Excellence Global Logistics GmbH
An den Weiden 118
65428 Rüsselsheim

Email: operations@egl-world.com

Your rights

The GDPR gives you rights that let you have a say in what happens to your data. To exercise any of them, email us at operations@egl-world.com; no particular form is required.

• Access (Art. 15 GDPR): You can ask whether we hold any data about you. If we do, we will tell you what it is and, if you wish, send you a copy.
• Rectification (Art. 16 GDPR): If data about you is wrong or incomplete, you can ask us to correct it.
• Erasure (Art. 17 GDPR): You can ask us to delete your data.
• Restriction (Art. 18 GDPR): You can ask us to keep your data for a while without using it for anything else. This may apply, for example, if you doubt that the data is correct: until that has been cleared up, the data stays untouched.
• Data portability (Art. 20 GDPR): If we process data that you gave us yourself on the basis of your consent or a contract, you can get it in a common file format, for example to pass it on to another provider.

Withdrawing consent (Art. 7(3) GDPR): You can withdraw your consent at any time. You can change your previous settings on this website at the top of this page; to withdraw any other consent, send a message to operations@egl-world.com. Withdrawal only applies to the future: any processing carried out before you withdrew your consent remains lawful.

Objection (Art. 21 GDPR): If we process your data on the basis of our legitimate interest (Art. 6(1)(f) GDPR), you can object to this at any time on grounds relating to your particular situation. Here, too, a message to operations@egl-world.com is all it takes.

Complaint (Art. 77 GDPR): If you believe that we are processing your data unlawfully, you can complain to a data protection supervisory authority of your choice, for example in the place where you live or work.

Legal bases

Each section states which of the following legal bases we rely on:

• Consent (Art. 6(1)(a) GDPR): We process the data concerned because you have agreed, and only for the purpose you agreed to. You can withdraw your consent at any time.
• Contract (Art. 6(1)(b) GDPR): We need the data to perform a contract with you or to deal with your enquiry before a contract is concluded.
• Legal obligation (Art. 6(1)(c) GDPR): A law requires us to process the data, for example to keep invoices and business letters for as long as commercial and tax law require.
• Legitimate interest (Art. 6(1)(f) GDPR): We have a legitimate interest in the processing. The relevant section states what that interest is.

Hosting

This website is hosted on the servers of a hosting provider based in Germany.

When you open a page, your browser automatically sends your IP address and technical details about your browser to the server. The server needs this information to deliver the page. The host also keeps it for a while to fix faults and fend off attacks, and deletes it as soon as it is no longer needed for these purposes.

The legal basis is our legitimate interest in a website that is secure and reliably available (Art. 6(1)(f) GDPR).

Delivery via a content delivery network

Files of this website, such as images and fonts, are delivered by KeyCDN, a service provided by proinity LLC (Switzerland). KeyCDN receives your IP address and technical details about your browser.

The legal basis is our legitimate interest in a website that loads quickly and reliably (Art. 6(1)(f) GDPR). Switzerland is not part of the EU, but the European Commission has decided that data is adequately protected there (adequacy decision, Art. 45 GDPR). More on data protection at KeyCDN: https://www.keycdn.com/privacy

Encrypted transmission

This website transmits all data in encrypted form (HTTPS). This means nobody can read what your browser and our server exchange on the way.

Protection against attacks

To protect this website against attacks, we use the security plugin Kadence Security, which runs on our server. The plugin detects, for example, repeated failed login attempts and blocks further attempts for a certain time. To do this, it stores the IP address and the time of the incident, among other things. The plugin deletes this information automatically after 30 days.

The legal basis is our legitimate interest in protecting the website and our visitors’ data against attacks and misuse (Art. 6(1)(f) GDPR).

The plugin also uses a blocklist kept by Liquid Web, LLC (USA) of IP addresses that attacks have come from. Each time someone tries to log in to this website, the plugin sends your IP address, among other things, to Liquid Web. If the login fails, the address is reported there as a possible source of attacks; if it is on the blocklist, the plugin blocks it. If you do not log in to this website, this does not affect you.

Here, too, the legal basis is our legitimate interest in fending off attacks before they reach this website (Art. 6(1)(f) GDPR). Liquid Web is certified under the EU-US Data Privacy Framework, which is covered by an adequacy decision of the European Commission (Art. 45 GDPR). More on data protection at Liquid Web: https://www.liquidweb.com/policies/privacy-policy/

Cookies

Cookies are small text files that a website stores on your device. In them, it stores information that is needed for further page views. Examples are your settings in the cookie banner or a language you have chosen.

The following sections explain which cookies this website uses and why.

Strictly necessary cookies

Without your consent, this website only stores on your device what it strictly needs in order to work. These cookies store:

• Language: which language you read the website in, so that it appears in that language again on your next visit.
• Cookie banner choices: which services you have allowed and which you have refused, for example whether YouTube videos may load (see “Consent to services”).

We do not need your consent for this, because without these cookies the website would not work the way you open and use it (Section 25(2) no. 2 TDDDG). Where personal data is involved, the legal basis is our legitimate interest in providing these functions to you (Art. 6(1)(f) GDPR). These cookies only serve this website; we do not pass them on to anyone else.

You can delete or block cookies in your browser settings at any time.

Consent to services

We only use some of the services on this website if you agree. Until you agree, these services do not load. The following sections explain which services these are.

The legal basis for these services is your consent (Section 25(1) TDDDG, Art. 6(1)(a) GDPR). You can change your choices and withdraw your consent at any time, at the top of this page.

So that we do not have to ask you again every time you open a page, we store in a cookie on your device which services you have allowed and which you have declined. We do not need consent for this, because it is the only way we can respect your choice (Section 25(2) no. 2 TDDDG).

Tracking

Tracking means that a website analyses how visitors use it. For example, which pages of the site are opened and how long they are read.

This website does not use any statistics, analytics or advertising services and does not analyse how you use it.

Contact

If you write to us or call us, we use the information you give us to deal with your enquiry and reply to you.

If your enquiry is about an order or contract with us, the legal basis is Art. 6(1)(b) GDPR. For all other enquiries, the processing is based on our legitimate interest in handling and answering enquiries reliably (Art. 6(1)(f) GDPR).

Emails to us are stored on the servers of an email service provider based in Germany. We delete your enquiry once your matter has been dealt with. If it leads to an order or counts as a business letter, we keep it for as long as commercial and tax law require (Section 257 HGB, Section 147 AO). The legal basis for this is then that legal obligation (Art. 6(1)(c) GDPR).

Required fields in our forms are marked; a form cannot be sent without them. Everything else is optional. The forms send your details to us by email and also store them in this website’s database. There, they are deleted automatically after 30 days at the latest.

For the freight inquiry form, we store your details in this website’s database while you fill it in, even if you do not send the form. We use them to deal with your inquiry. The legal basis is your consent, which the form asks for in its first step (Art. 6(1)(a) GDPR). You can withdraw it at any time by sending a message to operations@egl-world.com. These details, too, are deleted automatically after 30 days at the latest.

Customer satisfaction survey

With the survey on this website, we ask our customers to rate their experience of working with us. We use the results to improve our services. We also use them for our quality management. Taking part is voluntary.

The legal basis is our legitimate interest in finding out how satisfied our customers are and improving our services (Art. 6(1)(f) GDPR).

Required fields in the survey are marked; the survey cannot be sent without them. The survey sends your answers to us by email and also stores them in this website’s database. There, they are deleted automatically after 30 days at the latest.

We delete your answers as soon as we no longer need them for these purposes.

Applications

If you apply for a job with us, we use your details and documents to process your application. The legal basis is Art. 6(1)(b) GDPR, because your application is the first step towards a possible employment contract.

If we hire you, we transfer the data to your personnel file. If we turn you down, we delete your documents once the periods that the German General Equal Treatment Act sets for application procedures have ended. Until then, we keep them so that we can answer questions about our decision. The legal basis is our legitimate interest in this (Art. 6(1)(f) GDPR).

Videos from YouTube

This website embeds videos from YouTube, a service provided by Google Ireland Limited (Ireland). The videos only load once you have allowed YouTube (see “Consent to services”).

As soon as the videos load, your browser connects to Google’s servers. Google receives your IP address and technical details about your browser.

We use YouTube’s “privacy-enhanced mode”. Even in this mode, YouTube stores information on your device as soon as the videos load.

Google also transfers data to Google LLC in the USA. Google LLC is certified under the EU-US Data Privacy Framework, which is covered by an adequacy decision of the European Commission (Art. 45 GDPR).

The legal basis is your consent (Section 25(1) TDDDG, Art. 6(1)(a) GDPR). You can withdraw it at any time, at the top of this page. More on data protection at Google: https://policies.google.com/privacy?hl=en

Last updated on 2 November 2026