Professional AOG logistics providers absolutely must operate 24/7 because aircraft emergencies don’t follow business hours, and the global nature of aviation means that somewhere in the world, it’s always a normal working day. This round-the-clock capability represents one of the most challenging and expensive aspects of AOG services, but it’s absolutely essential for effective support of international airline operations.

Operations centers for major AOG providers function like air traffic control centers, with qualified staff continuously monitoring incoming requests, tracking active shipments, and coordinating with suppliers, carriers, and customs authorities around the world. These centers maintain multiple time zone expertise, with staff members who understand business hours, customs procedures, and transportation options for major aviation markets worldwide.

Weekend and holiday coverage requires careful planning because many suppliers, government agencies, and service providers operate on reduced schedules during these periods. AOG providers must maintain relationships with suppliers who can access inventory after hours, customs agents who can process shipments on weekends, and transportation companies with 24/7 capabilities. This often means paying premium rates for after-hours services, but these costs are built into AOG service pricing.

Emergency contact systems ensure that urgent requests receive immediate attention regardless of when they’re submitted. This typically includes multiple communication channels such as dedicated phone lines with live operators, online request systems that generate immediate alerts, and mobile applications that allow airlines to submit requests and receive updates from anywhere in the world.

Global partnerships become essential for true 24/7 coverage because no single logistics provider can maintain comprehensive operations in every time zone. Major AOG providers typically have direct operations in key markets like North America, Europe, and Asia, with partnerships or local agents providing coverage in smaller markets. This network approach ensures that local expertise and relationships are available even in remote locations where AOG situations might occur.

Real-world scenario: An aircraft might go AOG in Bangkok on a Saturday evening local time, which is Saturday morning in Europe and Friday night in North America. The AOG provider’s Asia operations center would handle the initial request, coordinate with European suppliers who are open for business, and arrange transportation through carriers operating weekend schedules, all while keeping the airline informed through continuous updates.