Bookings are possible around the clock – 365 days a year. For genuine emergencies, often just a phone call is enough, and we immediately pull out all the stops. For optimal planning, we need: precise pickup and delivery addresses, time window (when must the goods arrive at the latest?), type and dimensions of the shipment, as well as the value of goods for insurance purposes.

The process: You call us or send an email with the essential details. Within 15-30 minutes, you receive a binding quote with price and timeline. After your approval, we immediately organize the courier and flight booking. You’ll receive confirmation with all details and the courier’s contact information.

During transport, we keep you continuously updated – via SMS, email, or phone, according to your preferences. Our operations center is staffed 24/7 and can respond immediately to unforeseen problems.

Tip: Even when it’s not quite as urgent, an early inquiry is worthwhile. This allows us to utilize more cost-effective flight connections and provides more flexibility in courier selection.